Webshield is experiencing an increasing demand for phone and remote support from clients over and above the free support that is provided for your internet connection.
We are pleased to provide support for issues including but not limited to :
  • Configuring non Webshield email software
  • Reconfiguring modems that have been reset back to factory configuration
  • Discovering if Malware or viruses are hampering your connection
We have provided guides to step you through many common tasks and have uploaded them to our website Here However if you need further help, we are pleased to offer phone / remote support.  We can trouble shoot with you over the phone or you can provide us with remote access to your computer to allow us to fix the issue directly.


Extended phone and or remote support

$35 per half hour

Note: You will not charge be charged for support relating to your current internet access plan. If you need support with website hosting please refer to the Hosting Page

Support Tools and Utilities

  • Got questions that we already have answered for other clients?

    Frequently Answered Questions

  • Need to check how fast your connection is as part of troubleshooting?

    SpeedTest Tool

  • Need a Technician to take control of your computer to fix a problem?anydesk

    Webshield doesn’t own or guarantee anydesk. Use at your own discretion

Contact Support by

  • support@webshield.net.au

    Email Support from this Website Email support@webshield.net.au from your software

  • 1300 309 121

    Business Hours 9am to 5pm Monday to Friday (Australian Central Standard Time)
    Outside business hours, please leave us an answer phone message, email or sms. We’ll attend to your request as soon as possible

  • 0481 070 877

    Don’t send attached images. Include your name in the message